Return policy

Return / Exchange and Product Return Policy

BeInCBD always monitors our products at 100%, therefore we cannot accept returns for open boxes, cartridges and disposables. Taste is subjective, depending on the device used, temperature and other methods. If you have any quality problems with any product (s), please contact us by email and clearly state the reasons for the problem. We will take into account all issues and come to a fair solution. Please read carefully the following policies regarding product returns, exchanges and returns:

  • Return policy: You may return unopened products in their original packaging within 30 days from the date you placed your order for a refund of the purchase price. Only qualified, unopened, unused items that are in their original packaging are eligible for returns.
    Return processing:
    To return an item, you must email us and submit a Return Merchandise Authorization (RMA) request. If an item is damaged or defective, we may ask you to email us photos of the damaged or defective item prior to issuing an RMA number. To return items included in the promotion (free gift, etc.), all items included in the promotion must be returned. When a promotional item included in the original transaction is not returned, the cost of the promotional item will be deducted from the refund amount. You will be responsible for shipping costs to us for uncorrected returns. Shipping charges are not refundable.
  • Damaged items: If you receive a damaged item, the issue must be reported to Customer Service within 48 hours of delivery in order to obtain a replacement item. We will only replace items if they are defective or damaged and will only be replaced with an exactly purchased item, unless the item is no longer available. If the defective item is returned and there is evidence of falling or physical damage causing the defect, a 10% restocking fee will be charged.
  • Return processing: You can expedite the exchange by placing a new order and returning the unwanted item. In order to expedite the exchange, please place a new order and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your expense, and as soon as the unwanted item is returned to us, we will refund your money for the item. Please check with your customer service agent before placing a new order.
  • Wrong products: In the rare event that you receive a wrong product, please contact us within 7 days from the delivery date, please include your full name, and photos of the wrong product, and an invoice. We will send the correct products, and an envelope to return the wrong products.